Playthings Co

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Terms and Conditions

Effective Date: 2022.01.01

Welcome to Playthings Company! These Terms and Conditions govern your use of our website, Playthingsco.com, and your purchase of products from our store. By using our site or placing an order, you agree to comply with these terms. Please read them carefully.

1. Age Restriction

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our website or purchase products. By using our site, you confirm that you meet the age requirement.

2. Privacy and Discretion

We take your privacy seriously. All orders are shipped in discreet packaging, with no visible indication of the contents. For more details on how we handle your personal data, please refer to our Privacy Policy

3. Product Use

Our products are intended for personal use only. By purchasing from us, you agree to use the products in a manner consistent with all applicable laws and regulations. We are not responsible for any harm or damage resulting from misuse of the products.

4. Orders and Payment

Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel or refuse any order at our discretion.
Payment: We accept the following payment methods: all major credit card companies. All prices are listed in US dollar, and payments will be processed securely.
Billing Information: You agree to provide current, complete, and accurate purchase and account information. We are not responsible for orders that cannot be completed due to incorrect billing or shipping information.

5. Shipping and Delivery

Shipping Times: We aim to process and ship orders within 3 days. Delivery times may vary depending on your location and shipping method chosen.
Discreet Packaging: All orders are shipped in plain packaging to ensure discretion.
Shipping Costs: Shipping costs are calculated at checkout and depend on the delivery location and chosen method.
International Orders: If you are ordering from outside USA, please be aware that additional customs fees or duties may apply. We are not responsible for these charges.

6. Returns and Refunds

Due to the intimate nature of our products, we can only accept returns on items that are unopened, unused, and in their original packaging. The following guidelines apply:

Eligible Returns: You may return eligible products within 30 days of receiving your order for a refund or exchange. Shipping fees are non-refundable.
Non-Returnable Items: For hygiene reasons, we cannot accept returns of any products that have been opened or used, including but not limited to vibrators, dildos, lubricants, and lingerie.
Defective Products: If you receive a defective or damaged product, please contact us within 7 days, and we will arrange for a replacement or refund.

7. Intellectual Property

All content on this website, including product images, logos, and text, is the property of Playthings Company and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of data, revenue, or profit.

9. Product Descriptions and Availability

We strive to provide accurate descriptions and images of our products, but we do not guarantee that the content is free of errors. Product availability is subject to change, and we reserve the right to modify or discontinue products without prior notice.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of USA and the state of Florida. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Florida.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. By continuing to use our site after changes are made, you agree to be bound by the revised terms.

Return and Refund Policy

At Playthings Company, we want you to be fully satisfied with your purchase. However, due to the intimate nature of our products, our return policy is strict to ensure the highest level of hygiene and safety for all customers.

Please read the following guidelines carefully:

1. Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following items:

Any product that has been opened, used, or removed from its original packaging.
Sex toys (e.g., vibrators, dildos, anal toys), lubricants, personal massagers, and intimate apparel (e.g., lingerie).
Products that are marked as "Final Sale."

Once the packaging is broken or the seal removed, the product cannot be resold for safety and hygiene reasons.

2. Eligible Returns

We accept returns on unopened and unused products in their original packaging and condition within 30 days of delivery. To be eligible for a return:

The product must be unused, unopened, and in its original packaging.
The return request must be made within 7 days of receiving the item.
Shipping fees are non-refundable.

If your return meets these criteria, please contact us at support@playthingsco.com to initiate the return process.

3. Defective or Damaged Products

We stand by the quality of our products. If you receive a product that is defective or damaged, please follow these steps:

Contact us within 7 days of receiving the product at support@playthingsco.com.
Provide us with your order number and photos of the defect or damage.
If the product is deemed defective or damaged, we will offer a replacement or refund at no additional cost to you.

4. Return Process

If your return is eligible based on the above criteria, follow these steps:

Contact Us: Email support@playthingsco.com with your order number and reason for return.
Approval: Once your return is approved, we will provide you with a return authorization and instructions for sending the product back.
Return Shipping: You will be responsible for the shipping costs of returning the item. We recommend using a trackable shipping service to ensure the package reaches us.
Inspection and Refund: Once we receive and inspect the returned item, we will process your refund (excluding original shipping costs). Refunds will be issued to the original payment method within 3 business days.

5. Exchanges

We do not offer exchanges for products due to hygiene concerns. If you need a different item, please return the original product (if eligible) and place a new order.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.

7. Sale Items

Only regular-priced items may be returned. Sale or clearance items are final sale and cannot be returned or exchanged.